A chatbot ruined me

Legal aspects of conversational business

A book by lawyers for non-lawyers

Imagine this scenario: The holder uses a chatbot and hired a service provider in which a programmer, who does a development, chose a Low Code platform that he connected to some instant messaging channels. In addition, he used third-party providers for AI, storage, translation, etc. It is also common for a live agent to deal with the most complex queries of final users, whose rights are covered by a territorial regulatory framework: What can go wrong?

Discover our book

Imagine your customer is interacting with your chatbot, and suddenly writes an unexpected message “My partner wants to kill me, I need help…” Should you help? Call the police?

This was the first question José made to Salvador, his digital lawyer, in March 2022.

… “…and if the number is from Mexico, exactly which Mexican police should you call from Spain?”

After the second question, they both had it clear: a book had to be written joining the business knowledge of the former, the WOZTELL CEO, one the first distributors of WhatsApp Cloud API since 2019, and of the latter, as ECIJA partner and one of the most recognized “digital lawyers” in Spain.

7 OCT 2022: CURRENT VERSION OF THE “CRIME OF OMISSION OF ASSISTANCE IN SPAIN”

Up to 4 years in prison and 3 of disqualification for the crime of omission of duty of care: Could this affect me as a professional? Should I take into account my legal compliance? What can I do to reduce the risk?

La Cátedra de Negocio Conversacional, de la Universitat de València, emite un certificado gratuito online, con el objetivo de facilitar la demostración del interés de la persona receptora, por conocer los riesgos y las mejores prácticas de la implementación de soluciones conversacionales

The Conversational Business Chair of the Universitat de València issues an online free certificate, which demonstrates the recipient’s interest in learning the risks and best practices of implementing conversational solutions.

What can you find in this book?

The legal diligence of each of the key players in the use of conversational technology is the way in which they must comply with current law. Either extra-contractually or contractually, depending on each legal case.

Salvador Silvestre

Partner, ECIJA

After the birth of SMS in 1992, we experienced the exponential growth in the use of conversational technology caused by the launch of WhatsApp’s new strategy for use in organizations, and the services of WeChat and Telegram on less regulated territories.

José Pérez

CEO, WOZTELL Venture Builder

1.- The chatbot's market. The conversational "change" that is coming

1.1 What is a Chatbot?
1.2 Business stakeholders
1.3 Practical applications and sectors of use
1.4 Approach to success stories

2.- An approach to applicable legislation in the EU

2.1 What is there
2.2 What is coming

3.- Liability issues

3.1 Obligations regarding information and transparency for users
3.2 Effects of advertising and promotion through a Chatbot
3.3 Liability for contents and third party actions
3.4 Faulty operation and information
3.5 Approach to eCommerce
3.6 Artificial Intelligence and Chatbots
3.7 Issues about cybersecurity
3.8 Consumers’ rights

4.- The impact of privacy and data protection

4.1 Privacy risks
4.2 Chatbots and user identification
4.3 Large-scale data processing
4.4 The storage of information handled by the Chatbot
4.5 Audit and evidences

5.- Protection of the chatbot as an intangible asset

5.1 Trademarks and patents
5.2 Software protection
5.3 Copyright and Artificial Intelligence

6.- BONUS TRACK: Stakeholders checklist

10 aspects to take into account depending on which stakeholder you are

7. - Conclusions and perspectives for the future

Launch plan:

Adaptation to the legislation of new countries

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December 2022

Spain

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1Q2023

Portugal and Mexico

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2Q2023

Argentina and Brazil

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3Q2023

Chile and Colombia

Reserve your book now, and receive your invitation to the 2022 ConversationalDays in Madrid, Mexico City, HongKong, Jakarta, Singapore and Almaty, and to the presentations and seminars planned in 2023. You will also receive our monthly update on “Legal Aspects of Conversational Business”.